Thank you. The internet is still a challenging experience in terms of finding reliable and honest retailers. This purchase allows me to pass along a good word to others who may be in need of a good reference. Please let me know if you have other connections where I can express my level of satisfaction in the way of feedback. -- D.O.
I HAVE JUST RECEIVED THE REST OF MY ORDER AND WANT TO SAY THANK YOU FOR THE EXTRAORDINARY SERVICE I WAS GIVEN. NOT ONLY DID I SAVE A TON OF MONEY ON CABINET HARDWARE FOR MY NEW HOME, I FOUND HARDWARE ON YOUR SITE THAT I HAVE NOT SEEN IN MY AREA. ONE OF MY FEW HOMEBUILDING EXPERIENCES THAT WAS PLEASANT AND REASONABLY PRICED. I FELT AS THOUGH I WAS GETTING TRUE VALUE AND QUALITY PRODUCTS.
DID NOT SEE A COMMENT SECTION OR FEEDBACK SECTION ON YOUR SITE, BUT FELT AS IF I NEEDED TO THANK YOU ONCE AGAIN FOR WORKING SO DILIGENTLY WITH ME. -- K.C.
Got your e-mail. Sounds great. Actually I do need the 16 pulls. I don't know why I said 12. I will send back the knobs as soon as I get the UPS shipping label.
Thank you for taking care of this matter so quickly. I will definitely do business with you again and will let my friends know about your website. Thanks Again,
thank you, I appreciate your quick response.... Great Customer Service. -- M.P.
Thanks for the update. It's prompt and effective customer service like yours that makes online shopping so enjoyable and worry-free. I'm looking forward to receiving my shipment next week. -- R.F.
That's awesome. You don't know how many people on the web have been
unhelpful or unwilling to return a simple email. I appreciate your
promptness and I'll be ordering them from you.
Thanks again. -- T.G.
They came in a couple of days later. I only had to listen to my son screaming for oatmeal cream pies every five seconds for a very short period of time. Thank you so much for following up with me. I will recommend edirecthardware.com to anyone and everyone.
Thank you for your excellent follow up with this order. The package did arrive today, and the cabinet pulls are better than I had expected and will look great in our new kitchen.
Our shipment arrived this morning. Thanks for the prompt service!! -- C.H.
Thank you very much for your good service. I look forward to ordering again from your site. -- M.
I just received the shipment of the knobs and pulls! Thank you so much for arranging for me to receive them today. It is greatly appreciated. As stated before, it has been a pleasure doing business with you, and I will definitely be referring you to all of my friends and associates!!! -- S.G.
Thanks so much. We are very impressed with your business. Your prices were very reasonable, and cheeper than Lowes. This was the first time we've ordered hardware from the internet. We'll be ordering again when we remodel our bathroom! I'll be telling people about your website!! Thanks again. -- S.B.
THANK YOU for your help. I have used the number you gave, called Amerock. They asked me to mail the broken hinge to them for possible replacement/information on how to get a similar replacement hinge. I appreciate your help. (yes, you may use this when you ask for a raise!) -- C.H.
Jon, Thank you so much, and i will tell my friends about EDIRECT, you have been very very helpful. Thanks again -- D.K.
Just a note to let you know the cabinet pulls arrived today. They are exactly what I wanted. Many thanks for the prompt service. -- M.J.
Thank You!!!!!!!!!!!! Your service was great -- D.O.
Please disregard the previous inquiry - my hinges arrived minutes ago. Thank you so much for your prompt service and great products. I will do business with you again and will recommend you to friends! -- M.A.
I meant to send this earlier (sorry) but wanted to thank you for the awesome customer service that you provided me. I will definitely be ordering for you again and will also encourage my friends to do so as well. Good customer service is very hard to come buy these days and I really want you to know that I appreciated all of your efforts. The hinge choice that you suggested is perfect!! Thanks again - B.R.
I just want to thank you for the excellent customer service provided by you guys. I got the handle today - just as you projected - and it is *exactly* what I want - you'll be seeing my order for the other 14 I need coming down the pike shortly.
I'm so glad I found you on the web! Transactions with vendors such as yourself certainly does build confidence in the use of the internet for commerce. If I have the opportunity, I will certainly recommend you to my friends and associates! --C.H.M.
Just wanted to let you know I received my shipment at 1:00pm, less than 24hrs from the time that I ordered. I am very impressed with your timely shipping and processing. I will definately look to your site in the future while shopping. Thanks again! -- P.C.G.
Thank you very much for the immediate response! I have just placed an online order for 24 pr of these hinges. It is unusual to get such a quick response-----much appreciated. --A.B.
Thanks for all your help. You have definetly got my business...and I will be a returning customer.
I am usually not an internet shopper. You have changed my perception, that's for sure. -- G&C.M.
Thank you for your quick and caring response. Even tho the order was incorrect, your customer service makes it all better. Thanks -- B.J.
I just wanted to thank you for all your help in making sure I received my
knobs. They finally came last Friday. They are now installed on my
cabinets, and they look fantastic -- worth the wait!
I'll be sure to order from your company again if I ever need any knobs or pulls in the future. I really appreciate the personalized service and follow-up support. Thanks again! -- N.R.
Thank you very much - all the hardware is exactly what I expected it to be and will definitely order from you again (starting another house soon). Thanks -- C.M.
I just ordered it yesterday - you guys are fast!!!! Thank you. -- M.M.
The hinges are perfect and installed, the misses is happy again. -- S.
Thank you. You have been very helpful and timely in your responses to my needs. I will definitely use your site again! -- L.J.
Honest mistake! Thanks for the follow up! Will order more as we redo our home! LOVE your products AND CUSTOMER SERVICE. -- J.